Dom Garcia - AI Strategist & Product Builder

Experience

Lead Product Manager, Artificial Intelligence

H&R Block | 2024 – 2026

Defined AI product vision and roadmap for voice and digital experiences across 10+ enterprise business lines
Designed and launched agentic AI workflow for appointment setting — driving 10%+ conversion lift and $50M+ incremental revenue at 400% ROI
Built AI-assisted workflows for tax professionals and care agents, reducing AHT by 8% and improving CSAT by 15%
Led cross-functional team of 2 PMs and 2 BAs delivering AI channels serving 20M+ calls and 500K+ chats

$50M+ revenue400% ROI10%+ conversion lift20M+ interactions

Senior Technical Product Manager, Machine Learning

CodaMetrix | 2023

Drove ML requirements and delivery across 4 clinical service lines — radiology, pathology, surgery, bedside
Partnered with ML research and engineering to deliver 3 zero-to-one product lines for 20+ enterprise healthcare customers
Drove NLP and natural language interface requirements, increasing medical coding rates by up to 30%
Established agile methodologies for 2 ML scrum teams, decreasing delivery timelines by 25%

60% coding cost reduction70% fewer denials5x ROI

Senior Technical Program Manager, Platform Services

Twitter | 2022 – 2023

Managed 5 platform programs spanning security, compliance, and storage for FTC requirements
Directed program requirements across 200+ engineering teams, increasing compliance velocity by 400%
Built 6 security and compliance dashboards reducing leadership reporting cycles from hours to minutes
Optimized resource allocation, saving 33% on projected headcount and timelines

400% compliance velocity200+ teams aligned33% resource savings

Product Manager, Analytics

Acrisure Technology Group | 2021 – 2022

Built analytics function from zero for fintech startup — defining strategy, OKRs, and governance
Built behavioral and cohort analytics system tracking thousands of agent accounts
Drove agency adoption from 50 to 500+ through conversion and retention insights
Defined roadmap for AI-enabled and analytics features generating 20% increase in weekly active user growth

10x agency adoption20% WAU growthZero-to-one analytics

Product Manager, Artificial Intelligence

Department of Defense – Joint AI Center | 2018 – 2021

Chartered strategic plan and roadmap for $10M+ HADR AI initiative, leading a 5-person team
Pioneered data management system producing 1M+ labeled datasets for ML model development
Delivered 5 AI-enabled products for 3 federal, state, and local agencies
Published and presented AI computer vision research at NeurIPS 2019

$20M budget5 AI products shippedNeurIPS 2019Saved lives

Product Manager, Intelligence

United States Air Force | 2016 – 2018

Directed a 5-person intelligence team delivering 10+ military intelligence products
Led transformation of pilot onboarding platform, driving down onboarding from weeks to days
Revamped intelligence training program, increasing readiness compliance to over 95%
Created 2 intelligence software products streamlining collection pipeline processing from days to hours

10+ products delivered95%+ readinessWeeks → days onboarding

Projects & Skills

What I'm building outside of work — same product thinking, AI-native approach.

AI Job Application Pipeline

Complete

Multi-agent system running the full job search lifecycle end-to-end
Scout agent that searches for openings
Tailor agent that performs ATS keyword analysis and tailors resume & cover letter
Critic agent that audits resumes and cover letters
Application agent that applies via browser with human-on-the-loop gates
Tracker agent that tracks each step for each opening
Architect agent that optimizes the pipeline itself

AI agent framework · Multi-agent orchestration · Human-on-the-loop quality gates

domsnoms/ai-job-pipeline

Multi-agent job application pipeline

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Personal Brand & Portfolio Platform

Complete

Zero-dependency portfolio — all HTML, CSS, and JS in a single file, no frameworks or build tools
Hash-based SPA routing with swipe navigation, lazy-loaded images, and responsive design
Communicates product thinking through its own design decisions

Built and iterated with Claude AI · GitHub Pages · Custom domain

domsnoms/dom-garcia-portfolio

Personal portfolio site

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Core Skills

LLM Orchestration Agentic Workflow Design Conversational UX Product Roadmap & KPIs Agile & Scrum GTM, Adoption & Scaling Cross-functional Leadership ML/Engineering Partnerships Analytics & Dashboards